D2 Marketing offers onsite staff training courses covering Scotland, Highland and Border regions. The training consists of telephone training, full customer care and account management.

Our recommendation would be a site visit, discussion with key management to establish what you wish to achieve. From this we would then develop a specific package to meet your requirements.

Our aim is normally to develop customer service/sales teams to their full potential enabling them to work within sometimes difficult situations in a more professional manner.

Areas covered can include but are not limited to:

• A professional welcoming answer service (The first contact in your company can win or lose deals within the first 5 seconds!)
  
  
• Train how to communicate with all levels of customers
  
  
• Build confidence in dealing with easy, difficult and trying customers
  
  
• Team working/networking
  
  
• Effective information processing
  
  
• Build good customer relations
  
  
• Train how to call new and existing clients without sounding like telesales
  
  
• Staff gaining a sense of job satisfaction – increased staff morale

Training is done in a friendly relaxed atmosphere with the tutor acting as part of your team. These courses offer an excellent opportunity to share experiences and best practices; forwarded thinking will not only come from the tutor but encourage your team to share their thoughts and experiences.

One to one assessment prior to training lets the tutor meet, get an idea of personality and put in action how best to approach training each individual. Training will initially be conducted on a one to one basis but may end up as a group session.